cbji Responsible Gaming
Gaming should always be entertaining, never a source of stress or financial harm. cbji provides the tools, guidance, and support you need to stay in control at all times.
21+ Adults Onlycbji believes that responsible gaming is the foundation of a trustworthy online betting and casino platform. We are committed to offering tools and resources that help every registered player in Bangladesh maintain control over their gambling activity. Whether you enjoy cricket betting, live casino games, slots, or crash games, our goal is for your experience to remain entertaining, affordable, and entirely within your personal limits.
Gambling at cbji is intended purely as a form of entertainment. It is not a strategy for making money, recovering financial losses, or solving personal problems. Every player who registers with cbji is encouraged to read this page carefully, understand the tools available to them, and set clear personal boundaries before they begin playing. cbji staff are available around the clock to assist any player who needs guidance or support relating to their gambling behaviour.
Our Commitment to You
cbji has embedded responsible gaming principles across every layer of the platform. Our commitment includes the following concrete undertakings:
- Strict enforcement of the 21+ age policy: cbji verifies the age of every player during the KYC process. Any account found to belong to a person under 21 is closed immediately and all deposited funds are returned to the payment source.
- Player-set deposit limits: cbji allows every player to set a daily, weekly, or monthly deposit limit on their account. Once the limit is set, it cannot be raised immediately — a cooling-off period applies before any increase takes effect, giving you time to reconsider.
- Session time-out: players can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but no deposits or bets can be placed. Time-out is activated immediately upon request.
- Self-exclusion: players who feel they need a longer break from gambling can request self-exclusion for a minimum period of 6 months. During self-exclusion, the account is fully suspended and cannot be reactivated until the exclusion period ends.
- Reality checks: cbji sends automatic in-session notifications after every 60 minutes of continuous play, reminding you how long you have been active and the net result of your session. These reminders cannot be disabled.
Responsible Gaming Tools on cbji
The following tools are available free of charge to all registered cbji players. To activate any tool, log in to your cbji account and visit the Responsible Gaming section, or contact [email protected] directly.
The 21+ Age Restriction
Age verification is conducted as part of the KYC process, which every cbji player must complete before their first withdrawal. Players are required to submit a government-issued identity document — a National Identity Card, passport, or driving licence — and cbji will verify that the document holder is 21 years of age or older. Accounts that fail to complete KYC within the required timeframe are suspended until verification is provided.
Parents and guardians are advised to make use of parental control software to restrict access to online gambling sites on shared or family devices. If you share a device with a younger household member, ensure that your cbji account is logged out after every session and that your login credentials are not stored in the device's browser. cbji cannot be held responsible for unauthorised access by minors on unprotected shared devices.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. The following are recognised warning signs that gambling may be becoming a problem. If any of these apply to you, please consider using our self-exclusion or time-out tools, and contact our support team for guidance.
These signs do not mean you have a gambling disorder, but they are a signal that it is worth pausing and reflecting on your gambling habits. cbji is here to help — not to judge. Reaching out to our support team is confidential and your account status will not be affected by seeking help.
Tips for Healthy Gambling Habits
The following practical habits help players enjoy cbji responsibly without allowing gambling to become a negative influence in their lives:
- Set a firm budget before you begin: decide how much you are willing to spend on gambling for the session, week, or month, and treat this as an entertainment expense — not an investment. Once the budget is spent, stop.
- Never chase losses: if you have reached your session limit or have had a losing run, do not attempt to win it back by placing larger bets. Chasing losses almost always deepens the problem.
- Keep gambling separate from alcohol: playing cbji while under the influence of alcohol or substances impairs your judgment and can lead to decisions you would not normally make. Play with a clear head.
- Take regular breaks: gaming sessions should include regular breaks. Use cbji's session reminder feature to prompt you every 60 minutes. Step away from the screen, clear your mind, and return only when you feel refreshed.
- Talk to someone you trust: if you feel that gambling is beginning to affect your mood, finances, or relationships, share your concerns with a trusted friend or family member. You do not need to address a gambling problem alone.
How to Activate a Responsible Gaming Tool
Activating any responsible gaming tool on cbji takes less than two minutes. Follow these steps:
- Log in to your cbji account using your registered username and password.
- Navigate to "Account Settings" and select the "Responsible Gaming" tab from the menu.
- Choose the tool you wish to activate — deposit limit, session time-out, or self-exclusion — and select the parameters (amount, duration) that suit your needs.
- Confirm your selection. The tool activates immediately. You will receive a confirmation message to your registered email or mobile number.
If you are unable to access your account settings, or if you need a tool activated urgently — particularly self-exclusion — do not wait. Contact the cbji support team directly at [email protected] and a support agent will activate the tool on your behalf within one hour.
Need Help? Contact cbji Support
If gambling is causing you distress or negatively affecting your life, please reach out to cbji support without hesitation. All responsible gaming enquiries are handled with complete confidentiality. Our team will not judge you, will not penalise your account, and will work with you to find the most appropriate solution — whether that is activating a limit, taking a time-out, or arranging a self-exclusion.
cbji also strongly encourages any player who is experiencing a serious gambling problem to seek assistance from qualified professional counsellors or support organisations in Bangladesh. Speaking with a professional is a positive and courageous step, and cbji fully supports any player who chooses to do so. If you are struggling, please reach out — to us, to someone you trust, or to a professional. You do not have to face this alone.