cbji Frequently Asked Questions
Everything you need to know about registering, depositing, withdrawing, playing games, claiming bonuses, and staying safe on cbji — answered clearly and directly.
23 Questions AnsweredThis FAQ page covers the most common questions cbji players in Bangladesh ask — from opening an account and making your first bKash deposit to understanding bonus terms, cricket betting rules, and how to use our responsible gaming tools. If your question is not answered here, contact our support team at [email protected] and we will respond promptly.
Account & Registration
How do I create a cbji account in Bangladesh?
Creating a cbji account takes under three minutes. Visit cbji.one, tap the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 21 or older to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account. You can start browsing games immediately, but you will need to complete KYC identity verification before your first withdrawal is processed.
What documents do I need for cbji KYC verification?
cbji requires one government-issued photo ID for KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The document must clearly show your full name, photograph, and date of birth. Upload a clear, well-lit photo or scan of the document through your account dashboard. KYC review is typically completed within 24 hours. Accounts cannot process withdrawals until KYC is approved.
I forgot my cbji password — how do I reset it?
Use the 'Forgot Password' link on the cbji login page. Enter the mobile number associated with your account and cbji will send a one-time reset code via SMS. Enter the code, choose a new password, and log in. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your KYC document so our team can verify your identity and assist you manually.
Can I have more than one cbji account?
No. cbji strictly allows only one account per player. Operating multiple accounts — whether under the same name or different names — is a violation of the cbji Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you accidentally created a duplicate account, contact [email protected] immediately so the issue can be resolved without penalty.
How do I close my cbji account?
To close your cbji account, email [email protected] from your registered email address with the subject 'Account Closure Request'. Include your registered mobile number and the reason for closure. Before closing, ensure your account balance is zero by withdrawing any remaining funds. cbji will process account closure requests within 5 working days. Note that KYC and transaction records are retained for a minimum of five years for legal compliance purposes even after account closure.
Deposits & Withdrawals
How long does a bKash deposit take to appear in my cbji account?
bKash deposits on cbji are processed instantly in the vast majority of cases. Once you complete the bKash payment and the transaction is confirmed by the bKash network, your cbji account balance updates within seconds. If your balance has not updated after 10 minutes, take a screenshot of your bKash transaction confirmation and contact [email protected] — our team will resolve the issue promptly.
What is the minimum deposit amount on cbji?
The minimum deposit on cbji is ৳200 BDT via bKash, Nagad, or Rocket. There is no maximum deposit limit set by cbji, though individual mobile banking providers may apply their own daily transaction limits. If you are depositing a larger amount, check your bKash or Nagad app for your current daily limit before initiating the transfer.
How long does a cbji withdrawal take to reach my Nagad account?
Withdrawals to Nagad on cbji are typically processed within 1 to 4 hours during normal business hours (Bangladesh Standard Time). Withdrawals requested outside business hours or during peak periods may take up to 24 hours. Before a withdrawal can be processed, your KYC verification must be approved and the withdrawal amount must meet the minimum threshold of ৳500 BDT. Processing times can vary slightly depending on Nagad network load.
Does cbji charge any fees on deposits or withdrawals?
cbji does not charge any platform fees on deposits or withdrawals. Your deposited amount arrives in your cbji balance in full. For withdrawals, the amount you request is the amount sent to your bKash, Nagad, or Rocket account — cbji does not deduct a processing fee. Note that your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges on their end, which are outside cbji's control.
Can I deposit on cbji using Rocket or Upay?
Yes, cbji supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The same minimum deposit of ৳200 BDT applies across all supported mobile banking channels. To use Rocket, select it as your payment method in the cbji deposit section and follow the on-screen instructions to send payment from your Rocket account.
Games & Gameplay
Can I bet on BPL cricket matches on cbji?
Yes, cbji covers BPL (Bangladesh Premier League) cricket matches with a full range of betting markets. You can bet on match winner, top batsman, total runs, number of wickets, and live in-play markets as the match progresses. cbji also covers the IPL, T20 World Cup, ICC Test series, and international bilateral series featuring the Bangladesh Tigers. Check the cbji Cricket section for the current schedule and available markets.
Are the slot games on cbji fair and independently tested?
All slot games available on cbji are provided by licensed third-party game studios including Pragmatic Play and other certified providers. Every game uses a certified Random Number Generator (RNG) that ensures each spin outcome is completely random and independent of previous results. RTP (Return to Player) percentages for individual games are published by the respective studios and are audited independently. cbji does not modify game outcomes — what you see is what the studio certifies.
Can I play cbji games on my Android or iPhone without downloading an app?
Yes, cbji is fully optimised for mobile browsers on both Android and iPhone. No download or app installation is required. Simply visit cbji.one in your phone's browser (Chrome on Android, Safari on iPhone), log in to your account, and all games — including slots, live casino, Dragon Tiger, cricket betting, and crash games — load directly in the browser. The mobile site is designed for smaller screens and runs smoothly on a standard 4G or WiFi connection.
What is Dragon Tiger and how do I play it on cbji?
Dragon Tiger is a fast-paced live card game available at cbji Casino where two cards are dealt — one to Dragon and one to Tiger — and you bet on which hand will receive the higher card. It is one of the simplest casino games available: no complex strategy, no multiple rounds — just pick Dragon, Tiger, or Tie and see the result in seconds. cbji's Dragon Tiger tables are streamed live with real dealers, 24 hours a day.
What is the minimum bet amount on cbji sports betting?
The minimum bet on cbji sports betting markets, including cricket, is ৳50 BDT per selection. Maximum bet limits vary by market and event — high-profile matches such as IPL finals or T20 World Cup games may have higher maximum limits than domestic fixtures. The exact maximum for any specific bet is displayed on the bet slip before you confirm your wager. cbji updates odds in real time, including live in-play markets.
Bonuses & Promotions
What welcome bonus does cbji offer to new players in Bangladesh?
cbji offers a welcome bonus to newly registered players in Bangladesh on their first deposit. The exact bonus percentage, maximum bonus amount, and qualifying minimum deposit are displayed on the cbji promotions page and may vary by current campaign. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Always read the bonus terms before depositing to understand the wagering requirement that must be met before winnings can be withdrawn.
What is a wagering requirement and how does it work on cbji?
A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn as real money. For example, a ৳1,000 bonus with a 15x wagering requirement means you must place a total of ৳15,000 in qualifying bets before requesting a withdrawal of bonus-derived winnings. Not all bets contribute equally — sports bets and slot bets may contribute at different percentages. Check the specific bonus T&C for full details.
Do cbji bonuses expire?
Yes, cbji bonuses have an expiry period. The standard validity window for welcome bonuses and deposit match bonuses is 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the validity period, the remaining bonus balance and any associated winnings are forfeited automatically. The expiry date of any active bonus is visible in your account's Bonus section. Seasonal promotions tied to events like Eid or Pohela Boishakh may have shorter validity windows.
Can I withdraw bonus winnings without completing the wagering requirement?
No. Bonus-derived winnings on cbji cannot be withdrawn until the associated wagering requirement is fully met. Attempting to withdraw before the rollover is complete will result in the bonus and its winnings being voided. Your real-money balance (funds deposited directly without a bonus) is always withdrawable at any time, subject to the standard KYC and minimum withdrawal requirements. The two balances — real money and bonus — are tracked separately in your account.
Safety & Responsible Gaming
Is cbji safe and legitimate for players in Bangladesh?
cbji is a safe and reliable platform that uses SSL/TLS encryption to protect all data transmitted between your device and cbji.one. Player funds are held separately from operational funds. All games are provided by certified studios using independently audited RNG technology. cbji conducts KYC identity verification on all accounts to prevent fraud, money laundering, and underage gambling. For any security concerns, contact [email protected] directly.
What is the minimum age to play on cbji?
The minimum age to register and play on cbji is 21 years old. This is a strict, non-negotiable policy. cbji verifies the age of every player during the KYC process. If a player is found to be under 21, their account is closed immediately and any deposited funds are returned to the payment source. cbji takes its responsibility to prevent underage gambling extremely seriously and encourages parents and guardians to use parental controls on shared devices.
How do I self-exclude from cbji if gambling is becoming a problem?
To self-exclude from cbji, log in to your account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can select an exclusion period of a minimum of 6 months. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and a cbji support agent will activate it on your behalf within one hour, 24 hours a day. Self-exclusion cannot be reversed before the exclusion period ends. There is no penalty for self-excluding.
How do I set a deposit limit on my cbji account?
Log in to your cbji account and go to Account Settings, then select the Responsible Gaming tab. Choose Deposit Limit and set the maximum amount you are willing to deposit per day, per week, or per month. The limit activates immediately once confirmed. Reducing your limit takes effect instantly; increasing it requires a 7-day review period before the higher limit applies, giving you time to reconsider. You can also contact [email protected] to have a limit applied directly by our support team.